USCIS

We identified deficiencies in E-Verify’s processes for confirming identity during employment verification.  E-Verify’s photo matching process is not fully automated, but rather, relies on employers to confirm individuals’ identities by manually reviewing photos.  We attribute these deficiencies to USCIS not developing or evaluating the plans and internal controls needed to improve its processes and detect, track, and investigate system errors.  Until USCIS addresses E-Verify’s deficiencies, it cannot ensure the system provides accurate employment eligibility results.  We made 10 recommendations to improve E-Verify’s accuracy, internal controls, and workload capabilities.  USCIS concurred with all 10 recommendations.

This report offers DHS OIG’s initial observations on the PACR and HARP programs based on our March 2020 visit to the El Paso, Texas area and analysis of data and information provided by CBP and USCIS headquarters.  We determined that CBP rapidly implemented the pilot programs and expanded them without a full evaluation of the pilots’ effectiveness.  Additionally, we determined there are potential challenges with the PACR and HARP programs related to how aliens are held and provided access to counsel and representation, and how CBP and USCIS assign staff to program duties and track aliens in the various agency systems.  We made six recommendations to improve PACR and HARP program implementation.  DHS did not concur with five of the six recommendations, stating that lawsuits and the COVID-19 pandemic had, in effect, ended the programs.  We reviewed evidence provided by CBP and concluded the lawsuits themselves did not terminate the PACR and HARP pilot programs.  Therefore, the recommendations remain open and unresolved.  If the programs resume, we plan to resume actual or virtual site visits and issue a report detailing DHS’ full implementation of the PACR and HARP pilot programs.