Hotline

If you have knowledge of employee corruption, fraud, waste, abuse or allegation of mismanagement involving FEMA disaster relief operations, please report it to the DHS OIG Hotline.  You can file a report online by accessing the DHS OIG Online Allegation Form. Automated filing of the DHS OIG Online Allegation form will ensure that your allegation is expeditiously received by the OIG.

If you wish to receive an electronic “Complaint Number Notification” alert message via email, you must provide a point of contact email address.  Failure to provide a point of contact email address precludes the OIG from notifying you of the assignment of a Complaint Number to your allegation.

Your allegation will be reviewed and processed in the order it was received.  Assignment of a Complaint Number, and notification of such assignment, is not an indication your complaint will be investigated by the DHS OIG or any other applicable investigative body. 

If you cannot use the DHS OIG Online Allegation Form, please file your allegation by:

U.S. Mail:
DHS Office of Inspector General/MAIL STOP 0305
Attention: Hotline
245 Murray Lane SW
Washington, DC 20528-0305

Phone: 1-800-323-8603

Please report as much detailed information as possible such as:  Who? What? Where? Why? How?  Allegations may be made anonymously or you may request confidentiality.

• How to Get Help: http://www.FEMA.gov
• Donate and Volunteer: http://www.RedCross.org/en/volunteer
• Health and Safety: http://www.CDC.gov
• En Espanol: http://www.usa.gov/gobiernousa/

To report undocumented immigrants, please call the U.S. Immigration and Customs Enforcement (ICE) at 1-866-DHS-2-ICE to report suspicious activity.

For more information click here:  http://www.ICE.gov

To report employers hiring undocumented immigrants, please call the U.S. Immigration and Customs Enforcement (ICE) at 1-866-DHS-2-ICE to report suspicious activity.

For more information click here:  http://www.ICE.gov

To report immigration irregularities or violations, please call the U.S. Immigration and Customs Enforcement (ICE) at 1-866-DHS-2-ICE to report suspicious activity.

For more information click here:  http://www.ICE.gov

For questions and information regarding the U.S. Customs and Border Protection (CBP), please call the CBP INFO Center. The Center is open Monday-Friday between 9 a.m. and 4 p.m. EDT. You can ask your question via email or by calling 1-877-CBP-5511.

If you are outside the U.S. you must call 202-325-8000 or click here for additional information: http://www.cbp.gov

Telecommunications device for the hearing impaired: 1-800-877-8339 or https://www.federalip.us/

To determine the status of immigration matters or seek assistance in the immigration process, please contact the U.S. Citizenship and Immigration Services (USCIS) at the National Customer Service Center at 1-800-375-5283.

For more information, click here:  https://www.uscis.gov

To determine the status of immigration matters or seek assistance in the immigration process, please contact the U.S. Citizenship and Immigration Services (USCIS) at the National Customer Service Center at 1-800-375-5283.

For more information, click here:  https://www.uscis.gov

The Allegations that should be reported to the OIG Hotline include, but are not limited to: Employee corruption, civil rights and civil liberties abuses, program fraud and financial crimes, and miscellaneous criminal and non-criminal activity associated with waste, abuse, mismanagement or misconduct affecting the programs and operations of the U.S. Department of Homeland Security (DHS).

The OIG Hotline receives allegations from multiple sources, including DHS employees (to include contractors) and concerned citizens.

If you believe you are a victim of whistleblower retaliation, please contact the OIG Hotline or the Office of Special Counsel for more information by accessing the Whistleblower Resources.

The OIG relies upon concerned employees and citizens to provide us with information regarding alleged employee corruption, waste, fraud, mismanagement or misconduct within DHS. Although not required to do so, we urge you to identify yourself when submitting an allegation using the automated DHS OIG Online Allegation form.  If the information you provide is helpful, we may need to contact you in-person or via the internet, telephone or U.S. Mail for additional information.

Individuals who contact the OIG may 1) remain anonymous, 2) identify him/herself but request confidentiality by noting they do not wish his/her identity to be revealed, or 3) fully disclose their identity.

It may be necessary for the OIG to reveal a confidential complainant's identity if such identification is necessary to investigate the alleged matter, or as otherwise required by law.  Complainants who file anonymously, or those requesting confidentiality, should understand filing as such may hinder the OIG's ability to thoroughly pursue their complaint.  Anonymity may be forfeited when submitting an online allegation to the DHS OIG Hotline, if a confirmation receipt with Complaint Number is desired

If filing under any condition other than “anonymously” please make sure you provide your name, address, telephone number, and all other pertinent contact information.  If you wish to receive a Complaint Number Notification alert message via email you must provide a valid point of contact email address.

If the alleged offender is a DHS employee, please provide the employee's name, title, tour of duty, and the name and address of the DHS agency where the employee works.  Additionally, the information you provide should be as detailed as possible.

• Who was involved in the alleged wrongdoing (person, DHS Agency or organization)?
• What did the individual or entity do?
• Where did the incident take place?
• When did it happen? Is it still ongoing?
• How was the activity committed?
• How did you become aware of the problem?
• Who else has knowledge of the potential wrongdoing?

Some of this information is (*) “required” when filing an allegation using the online DHS OIG Online Allegation form

The preferred method of filing an allegation is via the DHS OIG Online Allegation form.  You may also use the U.S. Mail, or phone to file your allegation materials:

U.S. Mail:

DHS Office of Inspector General/MAIL STOP 0305

Attention: Hotline

245 Murray Lane SW

Washington, DC 20528-0305

Phone: 1-800-323-8603

Information that is received by the OIG Hotline is reviewed to determine if DHS OIG investigation or referral to a more appropriate entity is warranted. If the allegation does not fall within the scope of DHS OIG's jurisdiction, that information may be forwarded to the appropriate agency or authority for their review.  

Unless you are contacted directly by one of our investigators, there will be no communication from our office.

Federal regulations prohibit the disclosure of information contained in investigative and law enforcement records, even to the individual submitting the allegation(s).

Our office will NOT provide anyone, to include the source of the complaint, with the status of action(s) taken on any allegation.  This includes details pertaining to the processing of your complaint.  The information you provide will be handled according to our internal policies and guidelines, and appropriate action will be taken, as determined.

Once a file is closed, results may be requested under the Freedom of Information Act (FOIA).